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General FAQs

Are all products on Arinvaly original?

Yes, every product we sell is 100% original and sourced from trusted brands and suppliers.

How do I place an order?

Simply browse products, add them to your cart, and complete checkout. You’ll receive an order confirmation via email or SMS.

Does Arinvaly have a physical store?

Currently, we are an online-first e-commerce brand, but we deliver nationwide across Bangladesh.

Can I get an invoice for my purchase?

Yes, every order includes a digital invoice for your records and warranty claims.

Shipping & Delivery Related FAQs

Where do you deliver?

We deliver across Bangladesh, including all major cities and districts.

How long does delivery take?

Delivery usually takes 1–3 business days in Dhaka & Chattogram and 3–5 business days outside Dhaka & Chattogram.

What are the delivery charges?

Delivery charges depend on your location and product weight. The exact cost is shown at checkout.

Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking ID via SMS/email to monitor your delivery. throug our website. Track Your Order Here

Do you offer same-day delivery?

Same-day delivery may be available in Dhaka & Chattogram for selected products. Contact support to confirm availability.

Warranty & Support Related FAQs

Do products come with warranty?

Yes, all products include a manufacturer or seller warranty. Warranty duration depends on the brand.

How do I claim a warranty?

Keep your invoice and product packaging. Contact our support team, and we’ll guide you through the warranty process.

What is covered under warranty?

Warranty covers manufacturer defects and technical issues but does not cover accidental damage or misuse.

Is warranty service available nationwide?

Yes, warranty service is available throughout Bangladesh, depending on the brand’s service network.

Returns & Refunds Related FAQs

Can I return a product?

Yes, products can be returned within 3 days of delivery if they are unused, undamaged, and in original packaging. Contact with support before retun your products.

How do I request a return?

Contact our support team with your order ID and reason for return. We’ll assist you with the process.

Do you offer a full refund?

Yes, if the product is returned in original condition and passes our quality check, we issue a full refund except the delivery & packaging charges.

How long does it take to get a refund?

Refunds are processed within 7–15 working days after product inspection.

Can I exchange a product instead of refund?

Yes, depending on stock availability, you can request an exchange.

Payment Related FAQs

What payment methods do you accept?

We accept Cash on Delivery (COD), bKash, Nagad, Rocket, and Debit/Credit Cards.

Is Cash on Delivery available nationwide?

Yes, COD is available across Bangladesh, subject to product eligibility.

Is online payment safe on Arinvaly?

Yes, we use secure SSL encryption to keep your payment information safe.

Vendor & Partner Related FAQs

Can vendors sell their products on Arinvaly?

Yes! Importers, distributors, and brands can partner with us to sell through Arinvaly.

What kind of products can vendors list?

We focus on tech products including headphones, microphones, cameras, gaming gear, and creator tools.

How can I become a vendor?

Fill out the application form on our “Work With Us” page, and our team will contact you.

Do vendors need to pay listing fees?

No upfront fees. We operate on transparent commission per sale.

How do vendors get paid?

Payouts are made weekly or monthly via bank transfer or agreed payment method.

Privacy & Security Related FAQs

Is my personal information safe with Arinvaly?

Yes, we value your privacy. We never sell or misuse your personal information.

How is my payment information protected?

All transactions are encrypted using secure SSL technology.

Do you share customer data with vendors?

No, we do not share customer personal data with vendors. We only provide order details needed for delivery.

Contact & Support Related FAQs

How do I contact Arinvaly support?

You can reach us via live chat, email (support@arinvaly.com), or phone (01601 51 85 35) or Contact Form.

What are your support hours?

Our support team is available 6 days a week except friday, 9 AM – 10 PM.

Can I contact Arinvaly on social media?

Yes, you can! Arinvaly is active on all major social platforms. Follow us on Facebook, Instagram, TikTok, and LinkedIn for updates, offers, and support. You can also send us direct messages anytime — our team is always ready to help.

👉 Didn’t find your answer? Contact our support team directly — we’re always here to help.